Refund Policy

At Tigu Hardware, we strive to provide top-quality products. If you are not completely satisfied with your purchase, we're here to help.

✅ Eligibility for Refund

Items must be returned within 7 days of delivery.

Product must be unused, in original packaging, and in resellable condition.

Proof of purchase (invoice or receipt) is required.

❌ Non-Refundable Items

Opened software or licenses.

Customized or special order items.

Items damaged due to misuse or improper handling.

🔄 Exchange

We only replace items if they are defective or damaged upon arrival. To request an exchange, contact us within 48 hours of receiving the product.

💸 Refund Process

Once your return is received and inspected, we’ll notify you via email.

If approved, the refund will be processed to your original payment method within 5-10 business days.